Essential
€8,000per monthPrepay for 1, 3, 6, 12 or 36 months. Save up to 25%.
- 1 queue
- 1 channel
- Monthly report
- Standard support
Services / Live chat & email support
Answer where your customers already ask.
Human support for written conversations, with consistent knowledge, triage and escalation across chat and email.
Order this serviceDiscuss this serviceTypical scope
What this can include
- Live chat handling
- Shared inbox or ticket processing
- Knowledge-base guided replies
- Escalation and quality review
The final deliverables and operating model are documented in your proposal.
How we begin
We review your current workflow, estimate demand, agree access and escalation, then define a pilot or delivery plan that can be assessed against your goals.
Clear commercial terms
Coverage, staffing, milestones, fees, service levels and any third-party costs are set in a written proposal. A selected published package has a fixed checkout total. Work outside its included scope requires a separate written agreement.
Published packages
Live chat & email support pricing
Choose a defined package. Higher tiers include more capacity, more frequent reviews and faster support. The exact EUR and RON total is shown before checkout.
Growth
€15,000per monthPrepay for 1, 3, 6, 12 or 36 months. Save up to 25%.
- 2 queues
- 2 channels
- Weekly report
- Priority support
Scale
€30,000per monthPrepay for 1, 3, 6, 12 or 36 months. Save up to 25%.
- 4 queues
- Up to 3 channels
- Weekly quality review
- Named adviser
Advanced
€50,000per monthPrepay for 1, 3, 6, 12 or 36 months. Save up to 25%.
- 8 queues
- Up to 4 channels
- Daily review
- Priority response + named adviser
Enterprise
Custom quoteabove published scope- Higher usage and tailored delivery
- Dedicated adviser and support plan
- Written volume pricing
Let’s talk
Let’s define the right scope.
Share the current process and what you need to improve. We will start with the questions that matter.
Open an account