Essential
€8,000per monthPrepay for 1, 3, 6, 12 or 36 months. Save up to 25%.
- 1 queue
- 1 channel
- Monthly report
- Standard support
Services / Inbound customer care
Give customers a clear route to a human answer.
A structured team for incoming calls and customer enquiries, shaped around your product, policies and operating hours.
Order this serviceDiscuss this serviceTypical scope
What this can include
- Customer enquiries and service requests
- Call routing and escalation rules
- Order and account questions within approved access
- Conversation notes and recurring issue reporting
The final deliverables and operating model are documented in your proposal.
How we begin
We review your current workflow, estimate demand, agree access and escalation, then define a pilot or delivery plan that can be assessed against your goals.
Clear commercial terms
Coverage, staffing, milestones, fees, service levels and any third-party costs are set in a written proposal. A selected published package has a fixed checkout total. Work outside its included scope requires a separate written agreement.
Published packages
Inbound customer care pricing
Choose a defined package. Higher tiers include more capacity, more frequent reviews and faster support. The exact EUR and RON total is shown before checkout.
Growth
€15,000per monthPrepay for 1, 3, 6, 12 or 36 months. Save up to 25%.
- 2 queues
- 2 channels
- Weekly report
- Priority support
Scale
€30,000per monthPrepay for 1, 3, 6, 12 or 36 months. Save up to 25%.
- 4 queues
- Up to 3 channels
- Weekly quality review
- Named adviser
Advanced
€50,000per monthPrepay for 1, 3, 6, 12 or 36 months. Save up to 25%.
- 8 queues
- Up to 4 channels
- Daily review
- Priority response + named adviser
Enterprise
Custom quoteabove published scope- Higher usage and tailored delivery
- Dedicated adviser and support plan
- Written volume pricing
Let’s talk
Let’s define the right scope.
Share the current process and what you need to improve. We will start with the questions that matter.
Open an account