Services / Technical helpdesk

Turn technical questions into resolved or well-routed cases.

First-line and specialist technical support scoped to your product, with clear documentation and escalation to your own experts where needed.

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Typical scope

What this can include

  • Issue intake and classification
  • Troubleshooting using approved runbooks
  • Ticket creation and status updates
  • Escalation with collected evidence and attempted steps

The final deliverables and operating model are documented in your proposal.

How we begin

We review your current workflow, estimate demand, agree access and escalation, then define a pilot or delivery plan that can be assessed against your goals.

Clear commercial terms

Coverage, staffing, milestones, fees, service levels and any third-party costs are set in a written proposal. A selected published package has a fixed checkout total. Work outside its included scope requires a separate written agreement.

Published packages

Technical helpdesk pricing

Choose a defined package. Higher tiers include more capacity, more frequent reviews and faster support. The exact EUR and RON total is shown before checkout.

01 / Essential

Essential

€8,000per month

Prepay for 1, 3, 6, 12 or 36 months. Save up to 25%.

  • 1 queue
  • 1 channel
  • Monthly report
  • Standard support
Order Essential ↗
02 / Growth

Growth

€15,000per month

Prepay for 1, 3, 6, 12 or 36 months. Save up to 25%.

  • 2 queues
  • 2 channels
  • Weekly report
  • Priority support
Order Growth ↗
03 / Scale

Scale

€30,000per month

Prepay for 1, 3, 6, 12 or 36 months. Save up to 25%.

  • 4 queues
  • Up to 3 channels
  • Weekly quality review
  • Named adviser
Order Scale ↗
04 / Advanced

Advanced

€50,000per month

Prepay for 1, 3, 6, 12 or 36 months. Save up to 25%.

  • 8 queues
  • Up to 4 channels
  • Daily review
  • Priority response + named adviser
Order Advanced ↗
ENTERPRISE

Enterprise

Custom quoteabove published scope
  • Higher usage and tailored delivery
  • Dedicated adviser and support plan
  • Written volume pricing
Request pricing ↗

Let’s talk

Let’s define the right scope.

Share the current process and what you need to improve. We will start with the questions that matter.

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